Monitoring and Correction

SIPPAR has established a system to monitor information related to customer perception about SIPPAR’s ability to meet or exceed customer requirements.

This includes handling customer complaints on a top priority basis and contacting customers by various means to assess their satisfaction level for SIPPAR's products/services.

SIPPAR is monitoring and measuring product/service characteristics to confirm requirements are met. Inspection, monitoring, measuring, and testing activities are carried out at various product/service realization stages.

All records are being maintained as evidence indicating the personnel authorizing product/service release. The system has been defined as not to allow the release of any product/service unless a planned arrangement for monitoring and measurement has been carried out or the release has been authorized by a competent authority/customer.

SIPPAR has established suitable actions at appropriate stages of the whole QHSE Management System to monitor and measure each element of the QHSE Management System's performance.

The QHSE MS audits are conducted at the planned interval by qualified internal and external auditors.  Identified nonconformities are investigated and corrected by taking actions to mitigate their consequences.  Corrective and preventive actions are evaluated, and their effectiveness is reviewed to ensure the prevention of recurrence.

Data collected during formal and reviews and audits and from other sources are subject to analysis.  The analysis of data provides information related to customer satisfaction, conformity

to product requirements, characteristics and trends of process, products, and suppliers,

effectiveness of the control for health and safety, deficiencies in performance, etc.

Various controls have been specified in each process to assess the existing situation, find out improvement areas, and take suitable action(s) to eliminate mistakes, if any, to enhance the system's effectiveness to bring efficiency. Both qualitative and quantitative measures appropriate to SIPPAR's needs are taken to monitor the extent to which SIPPAR’s QHSE Objectives & Targets have been met.

Proactive measures of performance that monitor compliance with the QHSE Programs are taken along with reactive measures of performance to monitor accidents, incidents, ill health, near-misses, and other historical evidence of deficient QHSE performance. Records of these monitoring and measurement activities are being taken as inputs for deciding corrective/preventive action(s).